CREST SYSTEMSCSflow. The phone agent that turns calls into booked jobs.
CSflow is an AI phone agent that answers your business line 24/7, qualifies callers with your questions, books appointments on your connected calendar, and texts the confirmation. Built for service businesses that can't answer every call. It's the one product we make.
Every call answered. Nights, weekends, mid-job.
CSflow picks up your business line the moment it rings, whether that's 2 PM or 2 AM. Callers talk to it the way they'd talk to your front desk: no hold music, no voicemail, no call back tomorrow. When the office is slammed or the crew is on a roof, the phone still gets answered.
It asks what you'd ask.
You decide what your team needs to know before a job is worth booking. CSflow works through those questions in conversation: house or business, what's broken, how urgent. By the time anything lands on the calendar, the details are already attached.
Booked on your calendar, read back to the caller first.
CSflow checks your connected calendar and offers open times on the call. Before anything is booked, it reads the whole thing back: the time, the job, the place, and books only when the caller confirms. The appointment lands on the calendar your team already works from.
The confirmation is in their pocket before they hang up.
As soon as the appointment is booked, CSflow texts the caller the details, with their consent, at the number they just called from. Nobody has to remember to follow up. The call ends with the job on the calendar and the confirmation in hand.
Know exactly what happened on every call.
CSflow doesn't just take the call and vanish. Every call comes back to you complete, so you never have to wonder how the phone got answered while you were on a roof or asleep. It shows its work.
No listening to every call to find the one that mattered. The full story of each one is waiting for you: what was said, what it did, and the job it booked.
- The recordingListen back to any call, exactly as it happened.
- The transcriptRead it back word for word, caller and agent, top to bottom.
- Everything it didThe calendar check, the booking, the text: every step it took, in order.
- The booked jobThe appointment on your calendar and the confirmation the caller got.
Check in on any call, live.
You don't have to sit and listen to your phone. That's the whole point of handing it to CSflow. But when you want to see for yourself, any call can stream onto the website as it happens, bound to your screen with a code you key in on the dialpad: the conversation, and beside it the work behind the call, each step as the agent does it. Look in once, and you trust it after that. It's the same window we use to watch our own agent work.
- 1Call the demo lineDial (855) 552-8611 from any phone.
- 2Enter the on-screen codeDuring the call, press * then the 6-digit code shown on the on-screen phone, then #.
- 3Watch your own callThe conversation and the work behind it stream onto the site while you're still on the line.
The call record other tools sell separately.
Call-tracking tools charge a separate monthly subscription, often starting around $150, just to record your calls, transcribe them, and summarize them, on top of whatever answers the phone. With CSflow the agent answers the call and the record comes with it, at no extra charge.
- ✓The recording of every call
- ✓The full written transcript
- ✓Everything the agent did on the call
- ✓The booked job and the text that went out
- –Call recording
- –Call transcription
- –Call summaries and scoring
Every call opens the same way: CSflow says it's an AI and that the call is recorded, then gets to work. It never pretends to be a person. Most callers just carry on; the ones who ask get a straight answer.
How you get it
There's no signup form and no public price list. CSflow is priced like a monthly hire, not per-minute metering, and the exact numbers are worked out on a call, against what answering your phone is worth to you.